Holiday Inn Resort Orlando Lake Buena Vista by IHG

"We returned yesterday and the hotel was great staff (especially bar area) were amazing. We ate once in the restaurant for breakfast but regularly used the pool bar food after a long park day and couldn't fault it. Pool was great and 10 year old was entertained throughout with checking what the daily film was or playing in the arcades. My only negative was I'd requested a balcony as was hard to dry swimwear and so the room smelt damp. Although the rooms were large and accommodating enough I think they would benefit from a bit of a makeover especially the shower as ours wasn't great or too hot. But overall would definitely stay here again."

"My stay here was the greatest because of two people. Security Jose Tevera who always help me park my 53 foot trailer and always make me feel like im home. Also the bartender Michelle who was so patient because im a handful. She didnt get upset she explained everything to me and did it with a smile. These two people is the reason I come here so much and will send all my friends and family. They made my stay great before I even had a chance to see the hotel. I will recommend everyone because I felt like I was home. I felt like family"

"The location is great. It is between everything and very close to the Universal parks. The room was big. We booked a room with a bunk bed section for kids. The room needed some very minor maintenance, which I ignored. The staff is helpful. One of our friends got a room with a bad smell, and they replaced it immediately. Home service is great, and the pool is big and clean. The shuttle bus service is useless. There is only one shuttle bus to Universal Studios, and it leaves at 7 a.m., before the park opens. My plan was to use it to save on parking, but it didn’t work. I am adding a pic for bus schedules."